Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jilimagic ("jilimagic," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the jilimagic online gaming platform at https://jilimagic.net ("Platform").

jilimagic is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account on the Platform, making a deposit, or otherwise using jilimagic's services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, jilimagic is the personal information controller responsible for your personal data collected through the Platform. jilimagic has registered its data processing activities with the National Privacy Commission as required by law and has appointed a Data Protection Officer (DPO) to oversee compliance.

Contact details for the Data Protection Officer are provided in Section 14 of this Policy. You may contact the DPO at any time with questions, concerns, or requests relating to your personal data.

3. Data We Collect

3.1 Identity and Account Data

When you register a jilimagic account, we collect information necessary to create and verify your account, including:

• Full legal name as it appears on your government-issued ID.
• Date of birth (to verify you are at least 21 years of age).
• Email address and mobile number.
• Username and encrypted password.
• Nationality and country of residence.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR's Know Your Customer requirements and the Anti-Money Laundering Act (Republic Act No. 9160), we may collect:

• Copies of government-issued identification documents (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, voter's ID).
• Proof of address documents (e.g., utility bills, bank statements).
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account showing your registered name).
• Selfie or live photo for identity verification purposes.

3.3 Financial Transaction Data

We collect records of all financial transactions conducted through your jilimagic account, including deposit amounts, withdrawal requests, payment method details (e-wallet account names, bank account names — not full account numbers), transaction timestamps, and transaction reference numbers.

3.4 Gaming Activity Data

We maintain records of your gaming activity on the Platform, including games played, wagers placed, game outcomes, session durations, bonus usage, and responsible gaming tool activations (e.g., deposit limits, self-exclusion requests).

3.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical information, including your IP address, device type and model, operating system, browser type and version, screen resolution, and general geographic location derived from your IP address.

3.6 Communications Data

We retain records of communications between you and jilimagic's customer support team, including live chat transcripts, email correspondence, and any feedback or complaints you submit.

4. How We Collect Your Data

jilimagic collects your personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the Platform through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud detection data from security partners, and payment verification data from e-wallet and banking partners (GCash, PayMaya, BPI, BDO, Metrobank).
• Regulatory sources: Information received from PAGCOR, the AMLC, or other regulatory authorities in connection with our compliance obligations.

5. How We Use Your Data

jilimagic uses your personal data for the following purposes:

• To create, manage, and maintain your player account.
• To verify your identity and age in compliance with PAGCOR requirements and the Data Privacy Act of 2012.
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To administer bonuses, promotions, and loyalty programs.
• To send you service-related communications (account notifications, security alerts, transaction confirmations).
• To send you marketing communications about jilimagic promotions and new games, where you have consented to receive such communications.
• To analyze Platform usage and improve our services, user experience, and game offerings.
• To comply with our legal and regulatory obligations under Philippine law, including reporting obligations to PAGCOR and the AMLC.
• To enforce our Terms & Conditions and other platform policies.

6. Legal Basis for Processing

jilimagic processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — including account creation, transaction processing, and customer support.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLC reporting requirements, the Data Privacy Act, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Data

jilimagic does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

7.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection and cybersecurity firms, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

jilimagic is required by law to share certain information with regulatory and law enforcement authorities, including:

• The Philippine Amusement and Gaming Corporation (PAGCOR) — for licensing compliance and player protection purposes.
• The Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting under the Anti-Money Laundering Act.
• The National Privacy Commission (NPC) — in the event of a personal data breach or upon regulatory request.
• Philippine law enforcement agencies — where legally compelled by court order or other lawful process.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jilimagic's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

8. Data Retention

jilimagic retains your personal data for as long as your account is active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jilimagic will securely delete or anonymize the data in accordance with our data disposal procedures.

9. Security Measures

jilimagic implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Multi-factor authentication options for player accounts.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent cybersecurity firms.
• 24/7 monitoring of our systems for suspicious activity and potential security incidents.
• Formal incident response procedures, including mandatory breach notification to the NPC within 72 hours of discovering a personal data breach that poses a real risk of serious harm.

While jilimagic takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials. Please refer to Section 3.3 of our Terms & Conditions for your account security obligations.

10. Cookies Policy

10.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide analytical information to website operators.

10.2 Cookies We Use

jilimagic uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in during your visit. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytical cookies: Help us understand how players use the Platform by collecting anonymized usage statistics. This data is used to improve Platform performance and user experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats.

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of the Platform — in particular, disabling strictly necessary cookies will prevent you from logging in to your jilimagic account.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jilimagic:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you and information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

12. Minors

The jilimagic Platform is strictly intended for adults aged 21 years and above. jilimagic does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and jilimagic may request documentary proof of age at any time.

If jilimagic becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

13. Changes to This Policy

jilimagic reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players by email and/or through a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how jilimagic protects your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jilimagic, please contact our Data Protection Officer:

For general account and gaming support enquiries, please use the live chat function on the Platform for the fastest response. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays.